The Aizel
Theaizel.com
At The Aizel, customer satisfaction is our top priority. We strive to provide high-quality products and a smooth shopping experience. If you are not fully satisfied with your purchase, please review our Return & Refund Policy below.
Returns
Customers may request a return within 7 days of receiving the product.
Returns are only accepted if the item is:
Damaged, defective, or incorrect
Unused and in original condition
Returned with original packaging, tags, and accessories
Items purchased on sale, discount, or clearance are not eligible for return unless they are damaged or defective upon delivery
Refunds
- Once your return request is approved and the product is received, the refund will be processed within 5 to 7 working days.
- Refunds will be issued through:
- Bank Transfer / EasyPaisa / JazzCash for Cash on Delivery orders
- The original payment method for prepaid orders
- Shipping and handling charges are non-refundable unless the return is due to our error.
Non-Returnable Items- The following items cannot be returned or refunded:
- Used or damaged items (not caused during delivery)
- Products without original packaging
- Items returned after the 7-day return window
How to Request a Return
To initiate a return or refund request, please contact us with your order number and clear details of the issue at:
Email: Contact@Thiaizel.com
Phone / WhatsApp: 0308-1604646
Our support team will guide you through the process.
Policy Updates
The Aizel reserves the right to update or modify this policy at any time without prior notice. Changes will be effective immediately upon posting on our website.